Delivery & Returns


Vitamins & Tablets

£2.99 Royal Mail 1-3 Working days

Protein & Powders

Royal Mail or DPD 24 Hour Delivery

1-2 Working days - £5.99

Average delivery time 24 hours. 

(Products over 1.5kg in weight must be sent via DPD)


Spend over £60 and get FREE delivery.

*Please note, you must order before 2pm to get your order despatched on the same day. Orders on Friday after 2pm and Saturday will be dispatched Monday and arrive Tuesday/Wednesday. We do not deliver on Saturday's. All orders are sent via the fastest method possible and our average delivery time is 24 hours. 



Please email us for a quote, or proceed to checkout to acquire an online shipping quote.

Shipping to Australia/USA can take up to 14 working days to arrive.



Some parts of the U.K (e.g. Shetland Islands, Channel Islands) & Ireland do not offer next (working) day delivery, so please allow 3-4 working days instead.

Delivery to Ireland usually takes 1-3 working days however, please allow up to 5 working days for delayed goods to arrive.

It is policy to wait up to 10 working days to give any delayed goods a chance to arrive. Please feel free to contact us regarding this matter.



Our guarantee lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If it’s been longer than 14 days, please contact us and we will review the situation.

To be eligible for a return, your item must be unused and in the same condition that you received it. If the goods are open, please contact us and we will review the situation.



Protein Empire offers you premium quality vitamins & supplements at the lowest prices. If you spot the exact same product at a lower price, we will match this price for you. This price must include shipping charges. We can’t match promotions and sale offers. Please note this guarantee only applies on items that have the guarantee displayed.



Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 working days.



We only replace items if they are defective or damaged.  If you need to exchange it for the same item, please Contact Us



First Contact Us

To return your product, you should mail your product to:

Protein Empire
J & J Fulfilment Ltd
Brackmills Industrial Estate
Liliput Road Northampton
NN4 7DT, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.