DELIVERY & RETURNS


Shipping

Vitamins & Tablets

£2.49 Royal Mail 1-3 Working days

 

Protein & Powders

Royal Mail 1-3 Working days - £4.99

DPD 24 Hour delivery - £8.99

 

(Products over 1.5kg in weight must be sent via DPD)

 

Spend over £50 and get FREE DPD 24 Hour delivery.

 

*Please note, you must order before 2pm to guarantee next day delivery. Orders on Saturday will be dispatched and arrive Monday.

 

International Delivery

Please email us for a quote, or proceed to checkout too acquire an online shipping quote.

Shipping to Australia can take up to 14 working days to arrive.

 

Shipping Notes

Some parts of the U.K (e.g. Shetland Islands, Channel Islands) & Ireland do not offer next (working) day delivery, so please allow 3-4 working days instead.

 

Delivery to Ireland usually takes 1-3 working days however, please allow up to 5 working days for delayed goods to arrive.

 

It is policy to wait up to 10 working days to give any delayed goods a chance to arrive. Please feel free to contact us regarding this matter.

 

Protein Empire Guarantee

Our guarantee lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If it’s been longer than 14 days, please contact us and we will review the situation.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. If the goods are open, please contact us and we will review the situation.

 

Low Price Guarantee

Protein Empire offers you premium quality vitamins & supplements at the lowest prices. If you spot the exact same product at a lower price, we will match this price for you. This price must include shipping charges. We can’t match promotions and sale offers. Please note this guarantee only applies on items that have the guarantee displayed.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 working days.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, please Contact Us

 

How to make a return?

 

First Contact Us

To return your product, you should mail your product to:

Returns

Protein Empire

J & J Fulfilment Ltd

Brackmills Industrial Estate

Liliput Road

Northampton

NN4 7DT, United Kingdom

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.